default logo
hader-churve

Shipping & Returns Policy

We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either repair, replace it, or credit your account, subject to the below terms

You’ll be notified at checkout if we’re unable to ship specific items to the address you’ve selected

 

Preparing your products for a return

To ensure your request is processed as quickly as possible you are responsible for the following when returning your products;

  • package your products safely and securely for protection during transit;
  • clearly mark your return reference number on the outside of the parcel; and
  • Include all accessories and parts that were sold with the product.

Failure to adhere to any of these requirements could delay the processing of your request or result in its decline altogether.

 

1: Unwanted products

You can return an unwanted product to us at no charge, provided:

  • it is undamaged and unused, with the original labels and stickers still attached;
  • it is not missing any accessories or parts;
  • And within 14 Days from date of delivery

We will collect the product from you at no charge. Once we have inspected the product and validated your return, we will credit your account with the purchase price of the product within 14 days of the return (or refund you if that is your preference).

 

Want to exchange?

Fashion and sportswear products can be exchanged for a different size or colour variation, provided that such variation is available and within 14 days from date of delivery. If such variation is not available, we will credit your account with the purchase price of the product within 14 days of the return (or refund you if that is your preference).

We are entitled to inspect the product to validate your return.

 

Not what you ordered?

If we accidentally deliver the wrong product to you, or if the product is not as described on the Website, please notify us within 7 Days and we will collect the product from you at no charge.

 

2: Products damaged on delivery

Should a product be damaged or missing any parts or accessories at the time of delivery / collection, please notify us within 7 days of such delivery / collection. We will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice repair / replace the product as soon as possible (if such repair is possible/ we have the same product in stock to use as a replacement) or credit your account with the purchase price of the product (or refund you if that is your preference).

 

3: Defective products

We do our best to ensure that the products we deliver to you are of a high quality, and in good working order and without defects.

What is a defect? A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances.

The following will NOT be regarded as defects and will not entitle you to a return under this section

 

  • faults resulting from normal wear and tear;
  • damage arising from negligence, user abuse or incorrect usage of the product;
  • damage arising from a failure to care for the product;
  • damage arising from unauthorized alterations to the product;
  • where the specifications of a product, although accurately described on the Website and generally fit for its intended purpose, do not suit you
  • if return/exchange is after 14 days from delivery

 

Note: You will not be charged more for shipping than the amount that was originally quoted to you at the time you place the order. Shipping only available in main areas of Durban, Johannesburg and Cape Town. Outlining regions may require additional cost